Fixed: Google Messages for Web Does Not Show the QR Code

A man using a Google Nexus Android phone.

Can’t log in to Google Messages for Web due to missing QR codes? We’ve got you covered. We’ll show you three troubleshooting methods to fix this, including logging out of all paired devices, clearing the cache of the Messages app, and removing its cookies.

Make sure to reload the Google Messages site after applying each fix to check if your issue is resolved.

Log Out of Paired Devices in Messages on Your Android Phone

Google Messages may detect that your computer is already paired (from a previous session) with your device, so it’s not displaying a QR code. To fix this, log out of all your sessions via the Android app.

Launch the Messages app. In the upper-right corner, tap your profile icon.

Profile icon highlighted in Google Messages.

If multiple Google accounts are present on your Android phone, make sure to tap the account selection drop-down and choose the one you’re using on the Messages app first.

Account drop-down menu highlighted in Google Messages.Tap Device pairing.

"Device pairing" highlighted in Google Messages.Under Paired devices, tap Unpair all devices.

"Unpair all devices" highlighted in Google Messages.When asked to confirm in another dialog, tap Unpair.

"Unpair" highlighted in the unpair prompt.You will be logged out of Messages for Web on all paired computers.

Clear the Messages App’s Cache on Your Android Phone

The Messages app on your Android might be causing the issue. Clearing its cache can resolve underlying problems like slow performance, unexpected glitches, or app crashes. Note that you don’t lose your app data when you clear the cache.

Go to your home screen or open the app drawer. Press and hold Messages. Then, from the context menu, tap App info.

"App info" highlighted for Google Messages on Android.If long-pressing Messages doesn’t work on your Android version, go to Settings > Apps > App management instead. Look for and tap Messages among your installed apps. You’ll end up at the same interface where you can clear the app’s cache.

From the options provided, open the Storage usage section.

"Storage usage" highlighted for Google Messages on Android.Tap Clear cache. Wait for your phone to finish the process, and you’ll be good to go.

"Clear cache" and "Clear data" highlighted for Google Messages.If you want a deeper clean, tap Clear data instead, removing all user information in the app.

Clear the Google Messages Site’s Cookies in Your Computer’s Web Browser

Cookies are small pieces of data that websites store on your computer to remember information about you, such as your login credentials or browsing preferences. By clearing the cookies of Google Messages for the web:

  • It refreshes the site and loads a newer version of it.
  • It logs you out of your account and resets your session.
  • It helps clear problematic and corrupt cookies.

While there are different ways to clear a web app’s cookies, here’s how you do it on Google Chrome, Mozilla Firefox, and Microsoft Edge.

In Google Chrome

Launch Google Chrome. In the upper right, click the vertical three-dot icon and choose Settings.

Three-dot menu and "Settings" highlighted in Chrome.From the left pane, choose Privacy and security. In this tab, click Third-party cookies.

"Privacy and security" and "Third-party cookies" highlighted in Chrome Settings.Under Default behavior, select See all site data and permissions.

"See all site data and permissions" highlighted in Chrome Settings.In the All sites section, click the search bar and type The search results will display only by default. Expand the drop-down and click Delete (a bin icon) for

Clear site data for in Chrome.When asked to confirm, choose Delete. Your cookies will be cleared.

"Delete" highlighted in the delete site data prompt.

In Mozilla Firefox

Open Mozilla Firefox. In the top right, open the Application menu (a hamburger icon) and choose Settings.

The hamburger menu and "Settings" highlighted in Firefox.In Settings, click the Privacy & Security tab and scroll down to the Cookies and Site Data section. Then, click Manage Data.

"Privacy & Security" and "Manage Data" highlighted in Firefox Settings.Using the search bar, type Select it from the search results and click Remove Selected. Once done, click Save Changes.

Clear's site data in Firefox.

In Microsoft Edge

Launch Microsoft Edge. In the upper right, click Settings and more (an ellipsis icon). Choose Settings from the drop-down menu.

Three-dot menu and "Settings" highlighted in Edge.From the left pane, open the Cookies and site permissions tab. On the right pane, choose Manage and delete cookies and site data.

"Cookies and site permissions" and "Manage and delete cookies and site data" highlighted in Edge Settings.In the next section, click See all cookies and site data.

"See all cookies and site data" highlighted in Edge Settings.Using the search bar on the upper-right corner, type Click Remove all shown. Edge will delete the cookies of Google Messages for the web.

Delete's site data in Edge.

And that’s how you resolve the missing QR code issue in the web version of Google Messages. To reduce the number of times you need to pair your device, toggle on Remember this computer before scanning the code when you sign in again.

If you still can’t log in via QR pairing, we suggest you sign in using your Google Account instead. You can do this by clicking the Sign in button in the top right of the site and tapping Switch to Google Account pairing in the Messages app.